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Step-by-step easy return process
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1. Contact us first
Email us at hello@helloposter.com within 14 days of receiving your order. Please include your order number and the reason for the return. -
2. Pack the item securely
We recommend using the original packaging to avoid damage during transit.
Please remember to include your order number inside the package to ensure a smooth and quick return process. -
3. Send your return
Returns are only valid if the package is delivered directly to:
HelloPoster v. Sanne Berg
Mosevej 20 B3
8240 Risskov
DenmarkWe do not accept returns sent to parcel shops.
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4. Refunds
Once we have received and inspected the returned item, we will process your refund within 10 business days. All refunds are made to the original payment method. If items are damaged or not in original condition, a deduction may apply.
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