Frequently Asked Questions (FAQ)

1. What types of posters do you sell?

We sell posters that we have created using Photoshop and with the help of artificial intelligence. For us, it's amazing to bring our ideas to life and further refine them in Photoshop. This combination allows us to produce unique and creative designs.

2. What sizes are available for your posters?

Our posters come in several sizes, ranging from A4 (21x30cm), 30x40cm, 50x70cm, 70x100cm, 100x140cm.

3. What type of paper do you use?

We print on the highest quality 200-300g matte uncoated paper, depending on the size of your poster. A4+30x40 - 300g and 50x70, 70x100 + 100x140 - 200g

4. Can I buy a frame?

Yes, however, we ship the frame and posters together but do not frame the posters for you. This is one of the reasons we are able to maintain our affordable prices.

5. How do I care for my poster?

We recommend framing it and keeping it out of direct sunlight to prevent fading.

6. How long does shipping take?

Shipping times vary depending on your location. In Denmark delivery time is 2-3 business days, while international shipping can take 4-10 business days.

7. Do you ship internationally?

We ship to all countries within the EU.

8. What is your return policy?

We accept returns within 30 days of purchase, provided the poster is in its original condition.

9. What payment methods do you accept?

We accept all major credit cards as Visa, MasterCard as well as PayPal and Mobile Pay. All transactions are processed securely.

10. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery status. We send 99 % of our ordres with GLS.

11. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk or wholesale orders. Please contact us for more information.

12. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to our customer support team via email at hello@helloposter.com or by phone at +45 40441926 - Monday to Friday, 10 AM to 12 PM. We’re happy to help!