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Contact us
Need help with your poster order? Contact HelloPoster’s friendly support team:
Email: hello@helloposter.com
Phone: +45 40441926 (Opening hours: Mon-Fri 10-12)
Address: Mosevej 20 B3, 8240 Risskov
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Contact form
Frequently asked questions (FAQ)
When will my order arrive?
– Orders are shipped within 2-4 business days. Delivery times depend on your location.
Can I return my poster?
– Yes, within 30 days if unused and in original packaging.
Do you ship internationally?
– Yes, we ship worldwide from Denmark.
Can I get a custom size?
– Contact us for custom requests!
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Shipping & delivery
At HelloPoster, we offer fast poster shipping worldwide. All orders are processed within 2-4 business days. Shipping times depend on your location:
- Denmark: 2-5 business days
- Europe: 4-7 business days
- International: 7-14 business days
Shipping costs are calculated at checkout based on your location. We take pride in secure poster packaging – each poster is carefully rolled and shipped in a sturdy, eco-friendly tube to ensure safe delivery. For fast poster shipping and secure poster packaging, trust HelloPoster.
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Returns & refunds
Returns accepted within 30 days of receiving your order.
- Contact our support team at hello@helloposter.com before returning any item.
- Customers are responsible for return shipping costs.
- Refunds processed within 5-7 business days after receiving the return.
- For assistance, contact hello@helloposter.com.
Returning your HelloPoster product is easy and straightforward.
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Order tracking
Once your order is shipped, you’ll receive a tracking number via email.
- You can contact us at hello@helloposter.com to check your order’s status, as we do not have an online tracking portal.
- Enter your tracking number for real-time updates.
- For questions, contact us at hello@helloposter.com.
Tracking your HelloPoster order is simple and convenient.
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Secure payments & privacy
We accept payments via Visa, Mastercard, PayPal, and MobilePay.
- All payments are processed securely through encrypted payment gateways to ensure your information is protected.
- Your privacy is important to us. Personal information is handled in compliance with GDPR and is never shared with third parties.
- Shop with confidence knowing that HelloPoster offers secure online payments for posters and protects your data at every step.
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Didn't find what you're looking for? Contact us directly – we’re happy to help!
Frame sizes & poster care
- Our frames are available in solid oak and black, offering timeless style for any space.
- Sizes include A4, 30x40 cm, 50x70 cm and 70x100 cm.
- To care for your HelloPoster prints, avoid direct sunlight, handle with clean, dry hands, and gently dust with a soft cloth.
- Our secure frames provide durability, while proper care ensures your prints remain vibrant and beautiful for years. Learn how to care for my HelloPoster prints with these simple tips.
Our Story
At HelloPoster, we believe in making beautiful, unique designs accessible to everyone. Founded with a passion for interior design and creativity, our collection features popular series like 'Calm and Collected' and 'Simply Artful.' Inspired by Scandinavian aesthetics, our posters offer tranquility, elegance, and a personal touch to any home. Each piece is exclusive to HelloPoster, designed with care, and printed with quality in mind. Whether you're looking for Scandinavian poster design for modern homes or unique wall art from Denmark, HelloPoster brings timeless style to your walls.
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Let’s stay in touch
Meet the team behind HelloPoster
Frequently Asked Questions
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